The Role of Online Dispute Resolution (ODR) in Indian Legal Framework: Analyzing the Impact of the Arbitration and Conciliation (Amendment) Act, 2021
The future of justice consists in abandoning the traditional, location-based courtrooms in which the dispute resolution activity takes place, and adopting a service-oriented consideration of justice, where it is argued to be a dependable, accessible, and result-oriented service. This move is based on increasing leeway for technology in crafting the settlement of disputes, at the instance of which the example is the rise of ODR or Online Dispute Resolution. ODR, first initiated in response to the increase in Internet transactions during the 1990s, has developed from the simple tools based on communication through e-mails and video conferencing into integrated systems using advanced services of algorithms and machine learning to support dispute resolution. On a global level, ODR initiatives have helped redefine the dispute resolution landscape in a manner from which valuable insights can be drawn by jurisdictions. Development of ODR goes side by side with the changes by the justice systems toward the case where the delivery of justice can be more equitable, inclusive, and take into account the needs of the digital world. The future of justice will rest on its capability to adapt to such technological developments, with a manner of transformation from a location-based service to one geared towards effective and fair outcomes for all.
- ODR
- Arbitration
- Amendment Act 2021










